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I own an iPod and if the iPhone weren’t serviced through AT&T, I’d probably own one of those too. I’m also a PC user and I’ve never owned a Mac, so in light of the Mac vs. PC debate, I have to ask myself what camp do these conflicting brand loyalties put me in? Am I a PC or am I a Mac? In their latest full frontal commercial battles, Apple and Microsoft (posing as the ambassador for PC brands) are calling out for allegiance and drawing borders around their respective camps. Apple’s “Mac vs. PC” ads comically depict the known stereotypes of Mac and PC users. According to these commercials, Mac users are more hip and trendy, while PC users are the nerdy, techy business types. I initially liked those commercials until I realized that I was a PC user and I didn’t appreciate being stereotyped as a nerd. The new Microsoft “I’m a PC” commercials come to my defense by reinforcing the fact that PCs have the largest market share and are widely used across all different industry verticals. Even stars like Eva Longoria and Pharrell Williams use them! Whew…I’m not a nerd after all (…).
Although it’s hard to disagree that the Apple brand is trendy because of the look and the success of their products, I dare to say that the appeal of Apple products really comes from their ease of use. When computers were exclusively devices for tech savvy engineers, Apple made using the computer a more inclusive and personal technology experience for the non-Silicon Valley types by hiding the layers of complexity and making face-to-face tech support available at their Apple retail locations. In contrast, PCs annoy me with their pop-up error windows when something doesn’t work the way I want it to. And there are no longer any PC retail outlets where I can bring my laptop into for troubleshooting expertise, but I can usually sort through the issue myself within a couple of minutes without having to consult the web-based support system. That said, it’s generally easier for PC users to switch to Macs, but not as easy for Mac users to switch to PCs.
So although Apple’s Mac vs. PC commercials depict the generally accepted stereotypes associated with the two camps, they don’t tell the whole truth. And the truth is that there are more PC users than there are Mac users, and that the PC offers both technical business as well as creative functionalities. For example, Dreamworks’ Kung Fu Panda was digitally animated using HP’s new TouchSmart computer, a task one would assume would be executed using Macs. The project was leveraged in HP’s latest branding campaign “The PC is Personal Again”, which repositions the PC as a personal media-hub and dispels the notion that right-brained thinkers use only Macs. And although the tag line markets HP’s products, the PC world, in general, seems to have adopted a similar marketing theme to remind consumers of the multi-faceted capacities of the Windows Operating system. According the Microsoft commercials, actors, engineers, bloggers, and rappers love their PCs.
These Microsoft commercials are centered around the idea of “Windows without Walls”, which inspires and reinforces the notion that technology allows us to “start a dialogue between hundreds of devices, billions of people and a world of ideas”. Despite these high-profile ad efforts, the commercials still don’t inject into the PC brands the same type of passionate fervor that defines the Apple users’ loyalty to the Apple brand. The Apple brand icon imbues technology that allows for creative self-expression, and even though PCs allow us to do the same, Apple’s marketing efforts have convinced us otherwise. So what this Mac vs. PC debate really comes down to is the same thing that draws people to choose either Internet Explorer or Mozilla: the usability preferences between on and the other. Apple’s success is ultimately the result of a more cohesive marketing effort, which for example, turned a simple mp3 player into a technology as well as a cultural phenomenon. Although the latest Microsoft ads, in cohesion with HP’s “The PC is personal again” branding theme, don’t directly retaliate against Apple’s blatant attacks, they certainly correct the misperception of who the PC user is and remind the world that you can do exactly the same thing on a PC as you can on a Mac, if not more. And although these commercials aren’t as humorous as the Apple commercials, it’s the first time we’ve seen a concerted attempt to re-brand the PC as “cool” and “personal” because ultimately our lives have gone digital and technology isn’t exclusively for geeky software engineers anymore. PC marketers have finally realized that the computer is not just for work anymore.
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Bonus: Jay-Z HP Hand Commercial - “The PC is Personal Again”
My friend believes Apple has become more of the big brother that Microsoft is. Just think of all the legal stuff you have to deal with whne you bought an iPhone. ITunes updates try to get you to install Safari. Sounds oddly familiar to when Microsoft forced people to use Internet Explorer back in the late 90s. Now it seems perhaps Microsoft is trying to become more like what Apple used to be.
The new Microsoft Windows ads are gearing more toward this type of feel:
http://www.youtube.com/watch?v=gBWPf1BWtkw
No computers. No products shown. No call-to-action to choose sides. The end shows a hint to the idea that Micrsoft’s biggest push is about connecting people (like in Janene’s youtube clip). Perhaps it’s in preparation for Windows 7, the OS that Vista was suppose to be. It’s to come out within the next 2-4 years.
I forgot what the project was called, but Microsoft had decided to gather large groups of people to voice their opinions of Vista, Microsoft, etc. Microsoft in turn let everyone know just what people thought, even if it meant bashing Vista in favor of XP.
I think the whole idea of using or owning PCs as being nerdy or dorky has gone the way of the dinosaur. The ads Apple just stay with its trendy, PERHAPS pretentious, and cool nature…at a premium price.
The Windows ads tries to position itself the way it’s always been: a product for everyone to use; everyone from your grandma to celebrities.
I’d look at this from two different perspectives. One would simply be what do you do for a career? If you’re a musician or artist, chances are you’re using a Mac because they’ve made serious inroads to these industries. So let’s say people are true to what they know. Conversely, let’s say that Engineers and Business Professionals are familiar with spreadsheets, miniTab, and everything else in this world that’s not making videos or editing music; their daily life is more than likely spent around a PC because you don’t need twice the Box’s price to do the same thing. Still with me, Apples are at least twice as expensive as a high-end PC. Apple has higher margins, sure, we all know this, but it’s the artist and musician (stereo type) that don’t realize it all takes a learning curve even on a PC, but it’s more an argument of familiarity since these Apples proliferated the whimsical and airy industries that we all wish to aspire ( I assume that’s the main allure.) Much as Apple did back in the early 80s by giving massive discounts to schools purchasing their Apple Macintosh, it’s a testament to Apples marketing teams. Secondly, Apple has somehow stereotyped the PC user as everything the Apple is not, but that is a slippery slope because actually the same learning is involved in both systems. Infact, one could argue Linux is a much more complicated system but Apple has made it successful and user friendly by clicking things, oh wait, isnt that how PCs work too? Well, I guess if your PC is from 1984 then maybe not. Is your internet slow? You don’t have the internet? You don’t have a mouse? WTF, haha. I suppose you could argue it’s the same reason people choose to buy an IPOD over a RIO or DELL Jukebox. If you package something correctly and offer good support for it, people will pay a premium for the peace of mind.